FAQs
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Good to Know
Everything you might want to ask
Booking, arrival, payment and what to expect at either branch. If your question is not answered below, message us on WhatsApp and a member of the team will help.
FREQUENTLY ASKED QUESTIONS
General Information
Where are your spa locations?+
We currently have two branches in Abuja:
- Jabi Branch: 26 Alex Ekwueme Way, Nera Hotel, Jabi
- Gwarinpa Branch: 17, 4th Avenue, before Starview Hotel, Gwarinpa
What are your operating hours?+
- Monday – Saturday: 9:00 AM – 9:00 PM
- Sunday: 2:00 PM – 9:00 PM
Do you sell gift cards or vouchers?+
Yes. Our gift cards and vouchers make the perfect gift for birthdays, anniversaries, special occasions, or simply to treat someone you care about. To purchase one, contact us on WhatsApp at 08072326127.
Do you offer loyalty or membership programs?+
Yes, we do.
- Our Loyalty Card offers discounts of up to 50% on selected services.
- Our Membership Plans provide up to 20% savings throughout the year, along with exclusive member benefits.
Bookings & Policies
How do I book an appointment?+
Booking with us is easy. You can book directly through our website, send us a message on Instagram or TikTok, or contact us via WhatsApp at 08072326127. We recommend booking in advance to secure your preferred date and time.
Do you accept walk-in appointments?+
Yes, we welcome walk-in guests. However, appointments are given priority to ensure availability and allow us to prepare for your treatment.
Can I reschedule my appointment?+
Yes. Appointments may be rescheduled provided you notify us at least one hour before your scheduled appointment time.
What is your cancellation policy?+
If you need to cancel your appointment, please notify us at least two hours before your scheduled time. This helps us accommodate other clients and manage our schedule efficiently.
What payment methods do you accept?+
We currently accept debit card payments and bank transfers. Please note that we do not accept cash payments.
Can I book a spa session for someone else?+
Absolutely. You can purchase a spa experience for your friends, family or loved ones by booking through our website, Instagram, TikTok or WhatsApp.
Can I book a couples or group spa session?+
Yes, we offer couples and group spa bookings for special occasions, celebrations, corporate wellness experiences, or simply a relaxing day with friends and family. To ensure we reserve the appropriate space, therapists and treatment times, we recommend booking in advance. Contact us via our website, Instagram, TikTok or WhatsApp at 08072326127.
How long are prepaid services valid?+
All prepaid services are valid for one month from the date of payment.
Can I request a refund for a booked service?+
Payments made for booked services are non-refundable. However, your booking remains valid for one month, and you may reschedule your appointment within this period, subject to availability.
Spa Etiquette
What time should I arrive for my appointment?+
Please arrive at least 10 minutes before your scheduled appointment. This allows sufficient time for check-in and helps ensure your treatment begins on time.
What happens if I arrive late for my appointment?+
We understand that unexpected delays can happen. If you arrive late, we will do our best to accommodate you. However, depending on our schedule, your treatment time may need to be shortened to avoid delaying the next client’s appointment. If you expect to be late, please contact us as soon as possible. Clients who arrive significantly late may be required to reschedule, subject to availability.
What should I wear during my treatment?+
Please wear comfortable clothing when visiting the spa. For treatments such as massages and body therapies, we provide robes, towels, disposable undergarments or any other necessary attire to ensure your comfort and privacy.
Are children allowed at the spa?+
Yes, children are welcome. We also offer a 30% discount on eligible services for children under 15 years of age.
Health & Safety
What if I have a medical condition, allergy, injury, or I’m pregnant?+
Your safety is our priority. Please inform your therapist before your treatment if you have any of the following:
- Medical conditions
- Allergies or skin sensitivities
- Recent injuries or surgeries
- Pregnancy
- Any other health concerns
Still have a question?
Message us on WhatsApp and a member of the team will help, or reserve your treatment online.

